Last updated: June 2025
1. Scope of Work
All services are governed by a written Statement of Work (SOW) agreed upon and signed prior to project commencement. The SOW defines deliverables, timelines, milestones, and acceptance criteria. Any work outside the agreed scope requires a written Change Order and may incur additional fees.
2. Payment Milestones
Projects are billed in structured milestones. The standard structure is: 50% deposit before work begins, 25% upon staging/design approval, and 25% upon project go-live. Specific milestone schedules are defined in the SOW. Work does not commence until the initial deposit is received and cleared.
3. Intellectual Property Transfer
Upon receipt of the final payment in full, the client receives full, unconditional ownership of all custom code, theme files, design assets, and configurations developed specifically for their project. Shopnex retains no license or rights to the deliverables after payment is complete. Third-party licensed assets (e.g., premium plugins, stock photography, font licenses) are governed by their own respective third-party licenses, which the client assumes upon transfer.
4. Client Responsibilities
The client is responsible for providing timely feedback, required platform access credentials, content, imagery, and brand assets in accordance with the agreed project timeline. Delays caused by the client's failure to provide required inputs may affect delivery timelines without penalty to Shopnex.
5. Confidentiality
Both parties agree to keep confidential all non-public information exchanged during the project. This mutual obligation survives the completion or termination of any project.
6. Limitation of Liability
Shopnex's total aggregate liability for any claim arising out of or related to a project shall not exceed the total fees paid by the client for that specific project. We are not liable for any indirect, incidental, or consequential damages.
7. Governing Law
These terms are governed by applicable law. Disputes shall first be attempted to be resolved through good-faith negotiation before any formal proceedings.